Topic 

Description 

List Of Workflows 

This section describes how to create or modify a workflow (Task Management->Workflow->List tab). 

Priorities 

This topic describes how to create or modify priorities (Task Management->Workflow->Priorities tab). 

States 

This section describes how to define task states (Task Management->Workflow->States tab). 

Message Types 

This section describes how to define message types (Task Management->Workflow->Message Types tab). 

Transitions 

This section describes how to define a Transition Matrix (Task Management->Workflow->Transitions tab). 

Customize Workflow 

This topic describes how to define workflow-specific custom fields (Task Management->Workflow->Customize tab).