Unlike Task Submission, you do not have to configure Plain Message Submission for each project separately. When E-Mail Submission is enabled, TrackStudio enables Plain Message Submission for all projects. 

If the following conditions are true: 

• e-mail submission is enabled;
• the message subject contains a task number specified as #<task number>, e.g. #55;
• the sender’s name or e-mail address belongs to one of the system users;
• the sender has access rights to the specified task; and
• default message type is specified in the workflow;

the e-mail message is imported into the system. The fields for the created task are determined in the following way:

If the e-mail message has any attachments, they are added to the created task and can be found on the Uploads page. As soon as the task is created the system sends out an e-mail notification to the subscribers. 

Joe can use his e-mail account joe@mycompany.com to submit a new bug-note to task 55. Using his e-mail client, Joe creates a new mail message with the subject “#55” and sends it to the e-mail address provided by the TrackStudio administrator. For example, the mailbox might be support@mycompany.com. Joe can type a message and add attachments to the message. If the mailbox has been configured correctly, TrackStudio checks this mailbox for messages periodically. TrackStudio also determines if e-mail import is enabled for any project and if the message meets task submission rules for this project. If everything is valid, TrackStudio imports the task as a subtask of the specified project.