Property 

Description 

Examples 

Submitter 

The user who has submitted this message. 

John Smith 

Submit Date 

Date/time when the message was submitted. 

01/01/2005 

Message Type 

The action performed within a task. 

resolve, close 

Handler 

User who should now process this task. 

John Smith 

Resolution 

New task resolution. 

fixed, not a bug 

Priority 

New task priority. 

low, normal, high 

Deadline 

This is the date when the current task must be finished. 

01/01/2005 

Budget 

Estimated time (in hours) allocated for the task. This is working time, not calendar time. 

20 hh 30 mm 

Actual Budget 

Time spent on processing the task. 

10 hh 20 mm 

Description 

Message comment.