To create a user group:

1. Click the User Management -> Statuses tab.
2. Enter the status Name and choose a Parent Status.
3. Click the Save button.
4. Click the Statuses -> Edit tab.
5. Set permissions for users who hold this status.
6. Click the Save button.
7. Use the Categories->Permissions tab in the Task Management mode to specify which categories in which the user can create, delete or edit tasks.
8. Use the Workflows->Permissions tab in the Task Management mode to specify which types of messages the user can create and view.

• User Status Concepts
• Security Concepts
• Defining Users Who Can Create, Edit or Delete Task
• Restricting Who Can Close Task
• Restricting Handler List