To create a workflow:

1. Click the Task Management - > Workflows tab.
2. Enter the name for a new workflow into the input field.
3. Click the Save button.
4. Create states in which a task can be:
   1. Click the Workflows -> States tab.
   2. Create required task states and mark the start state.
5. Create message types for task transition from one state into another.
   1. Click the Workflows -> Message Types tab.
   2. Create required message types and set resolution list for each message type (if required).
6. Specify transitions between task states for each message type:
   1. Click the Workflows -> Transitions tab.
   2. For each message type, specify transitions between task states.
7. Specify permissions for each message type:
   1. Click the Workflows -> Permissions tab.
   2. For each message type, specify users with which statuses:
      • can create messages.
      • can view added messages (including messages added by other users).
      • can be made handler when a message is added.

• Workflow Concepts
• Security Concepts