If you are experiencing any problems with the application, please contact us either via e-mail or in the web forum. 

Provide the following information in your bug report: 

1) The version of TrackStudio. 

2) The distribution type (standalone + JRE, standalone or WAR). 

3) The OS, DBMS, JDK/JRE, Internet Browser. 

4) Attach debug logs to your e-mail message. If you use Server Manager, it can be done through the menu File->Save Log As… 

If you are using TrackStudio/WAR, turn on the option trackstudio.debug in the file trackstudio.properties (trackstudio.debug yes). In this case debug logs are sent to stdout of the application servers and can be redirected to file. The information about the displayed error messages that is sent to stderr (and can be redirected too) is also required. 

If you are using TrackStudio/SA, you should mark the checkbox Use debug mode on the General tab in the Server Manager. In this case, debug logs and error messages will be displayed in the server manager window. To save the logs, select File->Save Log As. 

Displaying debug logs in the Server Manager window can cause serious performance degradation. Displaying debug logs does not seriously affect the performance of TrackStudio/WAR or TrackStudio/SA when it is running as a windows service.